Shipping & Returns
Here you’ll find current information about shipping, pickup, returns, exchanges, and order problems for purchases made through Rediscover Nova Scotia.
If you still need help after reading this page, please use the Contact page and include your order number if you have one.
Shipping and pickup
Physical orders are currently shipped within Canada only.
In-stock items are usually packed and sent within 2–5 business days. If an item is temporarily out of stock and needs to be reordered, please allow about 5 additional business days before it can be packed and sent.
Local pickup
Local pickup can be arranged by email. If you would like to pick up your order, please contact me so we can arrange the details directly.
Pickup details are not displayed publicly on the website.
Shipping costs and delivery
Shipping is charged at a flat rate within Canada. The current shipping charge will be shown at checkout.
Physical orders are sent with tracking. Shipping rates are set to help cover the actual cost of tracked delivery and may change as carrier rates change.
Delivery times
Delivery times depend on the destination and the carrier used. Once your order has been sent, I cannot guarantee a specific arrival date.
Returns and exchanges
I want you to be happy with your order. If you need to return a physical product, please contact me within 14 days of delivery.
Returned items must be unused and in their original condition. Unless the item arrived damaged or you received the wrong product, return shipping is the customer’s responsibility.
Refunds are issued after the returned item has been received and checked. Original shipping charges are not refundable unless there was a problem with the order.
Exchanges
Exchanges are handled case by case. Please contact me before sending anything back so we can work out the best option.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery and include clear photos of the item and packaging. I’ll work with you to make it right.
Please do not return a damaged item unless I ask you to. I may need the photos, packaging, or other information to make a claim with the shipping carrier.
Digital products
Digital downloads are final sale and cannot be returned or exchanged once they have been delivered.
Order changes and delivery problems
Need to change your order?
If you notice a mistake with your order or shipping information, please contact me as soon as possible. I’ll do my best to make changes before the order is packed and sent.
Once an order has been handed to the shipping carrier, I may not be able to change the delivery address or cancel the shipment.
Late or missing packages
If your tracked order seems unusually delayed, shows as delivered but cannot be found, or appears to be missing, please contact me. I’ll help check the tracking information and work with the shipping carrier when needed.
Please double-check the shipping address entered at checkout. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Still need help?
If you have a question about shipping, returns, pickup, or an order problem, please get in touch. If you already placed an order, include your order number so I can help more quickly.